Privacy notice
Last updated 23 September 2026
The short version
Rapid Radial has no analytics and no crash reporting. It does not phone home about what you edit, what media you open, or how you use it. The only routine connection it makes is to check that your license is valid — and once, when you start the free trial, it sends us a single notice so we can count trials (section 1).
1. What the software sends, and when
When you activate, and during background re-checks — at most once a week, and only when your computer is online — the software sends the following to Keygen, our licensing provider, acting as our processor. If your computer is offline, no connection is attempted and nothing is sent.
| Data | Why |
|---|---|
| License key | To identify and validate your license |
| Machine fingerprint — a one-way SHA-256 hash of a stable machine identifier | To enforce the two-computer limit. The raw hardware ID never leaves your computer, only the hash |
| Platform — the operating-system family | Support and seat records |
| Device name — your computer's hostname | So you can tell your two computers apart when managing them |
Please note: a computer's hostname sometimes contains a person's name, for example “Bob's MacBook Pro”. If you would rather that name not be stored, rename your computer in your system settings before activating.
When you start the free trial — once, when you click “Start 7-day free trial”, and never again — the software sends a single notice to our own licensing service (hosted by Railway):
| Data | Why |
|---|---|
| Machine fingerprint — the same one-way hash described above, never the raw hardware ID | To count how many computers try Rapid Radial, and to notice a trial being restarted on the same computer |
| Platform (Mac or Windows) and app version | Support and planning |
It contains no name, no email address and no license key, and nothing about your files or how you use the app. We do not store your IP address. If you later buy and activate Rapid Radial on the same computer, the fingerprint matches the one in your license record — that is how we learn which trials lead to a purchase. We use it to measure how the trial performs, not to contact you or build a profile, relying on our legitimate interest in knowing whether the trial works and in preventing its abuse. If the notice can't be sent, it is not retried and the trial works the same.
2. What never leaves your computer
These stay local, always:
- Your media files, project files, timelines and clip names
- Your slot configuration, profiles and favourites
- Voice search audio — speech recognition runs on your own machine
- Search history and anything you type into the wheel
3. Who we share data with, and why
These are every third party that receives personal data from us, and the only ones:
| Who | What they receive | Why |
|---|---|---|
| Paddle (merchant of record) | Your payment details, email, billing country | Taking payment, tax, invoices, refunds. Paddle collects these directly as an independent controller |
| Keygen | License key, hashed machine fingerprints, device names, activation times, your email | Issuing licenses, enforcing the two-computer limit, revoking on refund |
| Railway (hosting) | Your email address and license record; and trial-start notices (hashed machine fingerprint, platform, app version) | Running the service that turns a completed purchase into a license, and counting trials |
| Postmark (email) | Your email address and license key | Sending you your license key |
We do not sell your data, we do not share it for advertising, and we do not use it to build profiles. If we add or change a processor, this table changes with it.
4. Where it is stored
License data is held by Keygen on AWS infrastructure in the United States (US-East). There is no EU data residency option. Transfers out of the EU/UK rely on Standard Contractual Clauses and the processors' data processing agreements.
5. How long we keep it
We keep your license record for as long as your license exists, so that we can support you, re-send your key, and honour the two-computer limit. Payment records are kept by Paddle for as long as tax and accounting law requires. Trial-start notices are deleted after 24 months; to have yours deleted sooner, email us the Device ID shown in the app under Registration….
6. Your rights
You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email Hello@rapidradial.com.
One consequence worth stating plainly: deleting your license record ends your ability to activate the software, and we cannot restore it afterwards. If you want your data deleted and you still want to use Rapid Radial, tell us and we will explain what that means for your license first.
Depending on where you live you may also have the right to object to processing, to data portability, and to complain to your local data protection authority.
7. Children
Rapid Radial is a professional tool and is not directed at children under 13, or under 16 in the EU and UK. We do not knowingly collect their data.
8. Changes
If this notice changes we will update the date at the top. Material changes affecting how we handle your data will be announced with the release that introduces them.
9. Contact
Endorsed By My Dog, a registered trade name of Sky Vault Media LLC — the data controller for the purposes of this notice — Hello@rapidradial.com.